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Sarah Kennard Consulting ltd's Testimonial

Sarah was seconded to my team to lead the optimisation project of the customer experience within a private patient setting. Her logical and reasoned approach to tackling institutional silos and barriers to service improvement were a welcome asset in a NHS managed organisation - which can sometimes be slow to adapt with the changing times.

Sarah immediately recognised the cultural barriers around service delivery and empowered myself and the team to work towards a robust quality model to deliver an excellent customer journey and improved outcomes with her straightforward approach.

Jack Moore - Moorfields Eye Hospital

- August 2020
This testimonial is unverified.