• Coaching & Mentoring
  • Learning and Development
  • Learning Designer
  • Learning Needs Analysis
  • Training and Coaching
  • Train The Trainer
  • Leadership development
  • Leadership coaching
  • Transformation
  • Change Management
  • Executive Coaching
  • Career Coaching
  • Training Delivery
  • Health and Wellbeing Coaching
  • Personal Coaching
  • Personal development
  • Corporate Coaching
  • Management Coaching
  • Talent Development
  • Health & Fitness Coach
  • Learning & Development


Hi, I'm Victoria.

I have over 20 years of experience in a variety of industries, roles and leadership levels. I started out in the hospitality industry and worked through Software as a Service, Technology, Transport, Not for Profit, Professional Services and Financial Services to discover a career I am passionate about as a Personal Leadership and Career Transition Coach. I've done all the hard work and research and overcome all the obstacles so that you don't have to.

I come from a hardcore entrepreneurial background where both my parents created their own opportunities and built careers they were passionate about, so I was raised on entrepreneurship, adaptation and resilience. All of which combines with my corporate experience to make me a well-rounded career specialist.

 I coach people who:
- Are thinking of leaving their current career or role but don't know what they would like to do next;
- Have been promoted and would like to create an action plan to ensure success;
- Have been made redundant;
- Are bored or frustrated in their current role;
- Have reflected over the course of 2020 would like to experience a better approach to their well-being;
- Have new priorities because of the impact of Covid-19;
- Are thinking of opening a new business.


  • Ahead Together Ltd

    - Current
  • HSBC Bank Plc

    Regulatory Compliance Education Lead - Europe and Commercial Banking
    100+ Employees 2016 - 2017

    Head of Regulatory Compliance (RC) Education - Europe and UK and Global Commercial Banking RC Education Lead
    • Responsibility for the Regulatory Compliance Education and Learning needs for the European and UK business across four lines of business (Commercial Banking, Global Banking and Markets, Global Private Bank, Retail Banking and Wealth Management), Global Functions and Operations, Services and Technology.
    • Identifying the education requirements and developing effective, consistent learning solutions across the Region.
    • Working with the lines of business to ensure our people are equipped with the knowledge, confidence and skills to protect the interests and reputation of HSBC across all three lines of defence.
    • Ongoing responsibility for Commercial Banking.

  • HSBC Bank Plc

    Regulatory Compliance Education Lead - Commercial Banking
    100+ Employees 2015 - 2016

    - Defining Global Education standards and best practice for Regulatory Compliance subjects and building global capability standards.
    - Changing behaviour and actions with appropriate performance solutions.
    - Collaboration with the Regulatory Compliance function to identify education requirements and develop effective, consistent learning solutions across the Group.
    - Investigating and leveraging learning interventions used across the HSBC group, for all roles leading to a natural streamline of learning created and duplicated.
    - Working with the lines of business to ensure our people are equipped with the knowledge, confidence and skills to protect the interests and reputation of HSBC across all three lines of defence.
    - Training Management Information reporting
    - Development and management of the Regulatory Compliance Learning Library and Catalogue across all lines of business
    - Project Management of the external vendors tasked with developing learning interventions.

  • HSBC Bank Plc

    People Change and Training Global Lead - Global Trade and Receivables Finan
    100+ Employees 2013 - 2015

    Regulatory and Mandatory Portfolio
    Programmes: Financial Crime Risk Management; Buyer Supplier Screening (incorpoating TradeNet), Sanctions Screening, GTRF Target Business Model. Managing the People side of Change and Training Workstreams.

    GTRF is a global product line, which sits within Commercial Banking, supporting customers right through the trade cycle: from raw materials, manufacturing and shipment, to discounting and collecting invoices. Global Trade and Receivables Finance provides services and financing for buyers and suppliers throughout the trade cycle, helping them to use working capital efficiently, manage trade risk and fund their supply chains.

    Specific accountabilities are to:
    - End to end project management of the Learning Lifecycle
    - Identify the training needs of the CMB and GBM businesses in respect of Financial Crime in GTRF products
    - Identify how these needs can be satisfied within the required timeframes, considering Group training collateral and resources, local CMB/GBM resources and other local resources
    - Liaise with other inter-dependent initiatives that impact financial crime compliance to ensure the best GTRF outcomes are achieved in balance with the need to minimise disruption to front-office productivity, in particular the relationship management activities
    - Create the training strategy, derived from the workstreams’ demand
    - Ensure the standardisation of training materials
    - Manage stakeholders to ensure business readiness and acceptance of training solutions
    - Design and delivery of effective post training support activities
    - Ensure delivery through global, regional and local channels and tools as appropriate
    - Develop close working relationships with peers within the team and wider internal learning and development community, sharing best practice and knowledge, working together to promote a cohesive approach to change training across GTRF, CMB, GBM and the Global Standards programme.

  • RBS

    Anti-Money Laundering Compliance Training Project Manager
    100+ Employees 2012 - 2013

    Culture and process change within the bank following the implementation of new regulations and compliance measures.

    Specific accountabilities were to:
    - Identify the training needs of the Corporate Banking Division businesses (Corporate and Institutional Banking, Commercial Banking and Business Banking) in respect of Money Laundering e.g. KYC, PEPs, KYB, Transaction Monitoring, in line with Group Policy Directives.
    - Design, develop and standardise training materials
    - Supervise Learning Consultants
    - Manage stakeholders to ensure business readiness and acceptance of training solutions

    Specialism: AML Compliance -PEPs, Reviews, KYB, KYC, Relevant Beneficial Owners, Customer Risk Assessment, Clubs & Societies, Remediation and Customer Alerts.

  • HSBC Bank Plc

    Global Learning Manager - Regulatory and IASB Change
    100+ Employees 2011 - 2011

    Manage and implement the training programme to identify, address and clarify changes in banking regulation, taxation and accounting standards. Responsible for developing and managing training and training resource for the RIC Programme and ensuring it is aligned with the HSBC Business School strategy, guaranteeing it is fit-for-purpose and cost-effective.

    • Leadership of a team of 2 learning resources
    • Responsible for Learning Solutions for all projects across the Programme – Liquidity, Corep, GRCA Redesign, Impairment, Leasing, Basel III, IFRS9, IFRS4, Bank Levy, Business Benefits, Programme Standards, Intercompany, Analytical Review, Risk Weighted Assets, Insurance and GBM, Finance Transformation Project, Critical Path Analysis and Consolidation.
    • Designing, developing and delivering learning solutions within the business (mainly Finance) and within the RIC Programme team.
    • Budget and costing for training strategy implementation at Programme and Project level.
    • Developing the RIC Programme curricula and content in accordance with the RIC Programme Training Strategy.
    • Translating the strategy into pragmatic learning requirements which are prioritised and agreed with the Project Leads and also with the HSBC Business School.
    • Development of Terms of Reference for relationship between the RIC Programme and the HSBC Business School and the RIC Programme and the Business.
    • Responsible for ensuring the continual assessment of operational risks and operating procedures and practices.
    • Maintains HSBC internal control standards, including timely implementation of internal and external audit points together with any issues raised by external regulators.
    • Management and coordination of Learning Coordinator and Project Training Resources as well as Vendor Management.
    • Responsible for Stakeholder Relationship management and Subject Matter Expert engagement.

  • Thomson Reuters

    Learning Consultant (Instructional Design)
    100+ Employees 2009 - 2011

    Designing and Developing learning materials for the roll out of Business Objects XI R3 within Global Sales and Customer Services sector of the business.

    Followed by a training project on a Commissions piece within

    Final projects included developing training for Incident Management, Consolidated Billing in Siebel and SalesForce and Change Control Management.

  • Fitch Ratings

    Director of Learning
    100+ Employees 2017 - 2018

    • Directed by the Global Head of Compliance and Chief Risk Officer to create a Compliance Learning function to roll out regular Compliance Communications and Learning to 3,000 employees globally. Developed excellent understanding of laws and regulations and upcoming changes in legislation applying to business, consequences of non-compliance, and specific responsibilities or individual departments.
    • Ensured company complies with all regulations and laws (e.g. Conflicts of Interests, IOSCO Code of Conduct & Ethics, Segregation of Commercial and Analytical Activities, Firewall etc) by designing, developing, and delivering Compliance training content and communications on a global basis Developed online and in-person Compliance training courses and associated materials to mitigate risk associated with non-compliance and subsequent fines or legal action
    • Maximised distribution and awareness of key Compliance messaging by production and communication throughout Fitch Ratings using a variety of media, including social media distribution channels. Revamped entire Compliance Training function and rolled out Compliance training to 3,000 people globally

  • BGC Partners and Cantor Fizgerald

    Change Lead: Conduct and Culture
    100+ Employees 2019 - 2020

    Appointed by the Head of Change to implement the Senior Managers &Certification Regime cultural and conduct change across the C-Suite of BGC Partners Inter-dealer Brokerage firms, Cantor Fitzgerald Europe and BGC Insurance businesses.
    • Developed online and in-person SM&CR training courses, videos, marketing collateral, Townhalls and associated materials to underpin knowledge of the regime and ingrain individual accountability.
    • Established a culture programme to implement The Code of Conduct and new core values across the firm by enhancing “Tone from the Top” messaging. Ownership of ongoing Senior Management development and compliance with the regime

Education History

  • Bachelor of Education: Post School

    Cape Peninsula University of Technology
    2001 - 2001

    An additional year of university to obtain an education degree

  • Food Service Management

    Cape Peninsula University of Technology
    1998 - 2000


Future Fit Training Ltd

Advanced Resistance Training - June 2017

Childhood Nutrition and Obesity Prevention  - June 2017

Exercise for Fat Loss - June 2017
Functional Equipment Training - June 2017

Gym Instructor - May 2017

Nutrition and Weight Management Advisor - May 2017

Sports Nutrition AdvisorTitleSports Nutrition Advisor - May 2017

Client Psychology and Motivation for Personal Trainers - June 2013 

Institute for Professional Excellence in Coaching (iPEC)

Energy Leadership Master Practitioner - January 2017 

Certified Professional Coach - December 2016 

Breakthrough Coaching - September 2016 

Core Transformation - June 2016 

Leadership Potentials Training - March 2016 


The Health Sciences Academy

Advanced Sports and Exercise Nutritional Advisor - May 2015 

The Coaching Academy

DISC Personality Profiling - April 2015 


TEFL Express

Teach English as a Foreign Language/ Teaching English to Speakers of Other Languages - December 2011 


APM Group by Maven Training
Prince 2 Practitioner - April 2008 


Email Victoria

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