Summary

I developed the concept of Stressonhold to address a key issue within the workplace, addressing the individual consequences of the constant drive we have to deliver more in terms of performance, often with less in terms of resource. I have spent 25 years within the contact centre industry seeing the results of good (and bad) customer communication strategies at first hand and am now able to combine this experience with my stress management expertise to provide a level of support to my customers that draws equally on both disciplines which I believe is unique.

Contact : 07554 247204

Expertise


By combining my many years of succesfully selling and marketing experience technology solutions with my stress management expertise I am able to bring together two often competing mantras into one unique skill set. I understand that key drivers exist for each busines and that without understanding which of these key drivers are applicable in each business it is impossible to demonstrate the tangible benefits of managing stress in the workplace

Experience

  • Stressonhold ltd

    Director
    6 - 20 Employees 2010 - Current
    Stressonhold ltd
    Only company in UK which provides a biometric solution to manage stress in the workplace.
  • Noble Systems

    UK sales manager
    100+ Employees 2008 - 2011
    Developing sales for a US based contact centre provider, initially managing a team of 12 sales people to achieve revenue targets set for contact centre solution sales
  • Premises Networks

    Sales & Marketing Director
    21 - 100 Employees 2002 - 2008
    Responsible for the strategy and delivery of company revenue goals through a team of inside and outside sales
  • Avaya

    National Business Manager
    100+ Employees 1997 - 2001
    Managed North, Midlands and Scotland with revenues of $55 million, 28 direct reports , sales, sales support , administration , trainers and project management
  • Aspect

    National Sales Manager
    100+ Employees 1988 - 1997
    Worked for ten years at Aspect selling contact centre solutions to companies such as RBS, DHL, HBOS , Thomas cook etc

Education History

  • O and A levels

    St Ambrose
    1969 - 1976
  • Econmics

    Liverpool University
    1979 - 1982

Qualifications

Graduate in Economics of Liverpool University, accredited Corporate stress consultant from BSY

Clubs and Associations

Member of the Institute of Sales & Marketing (ISMM), the International Stress Management Association (ISMA), UK stress Organisation , The Association of Corporate Stress Consultants (Asc) and a graduate of Liverpool University

Interests and Hobbies

For relaxation I love activity, this can be working on DIY projects, playing sport (squash & golf), watching sport (Manchester United) or generally walking our two dogs for endless miles. Not a great fan of rain so when raining will spend time indoors learning Spanish or developing my fledgling web skills.

Email Steve

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