Mediation in the Workplace

 Show Interest

Mediation in the Workplace

 Show Interest

Mediation is a resource you can bring to your business.  It can prevent situations becoming entrenched.  Like a surgical strike, it can immediately resolve conflict and disputes and get people collaborating again.  It can brush away obstacles and replace them with a joint vision for the future.  Employees buy in to a feeling that they are valued and that they have a real and tangible contribution to make to the business.

So, how do you approach this?
The best way to mediate is by not talking about mediation.  Talk about finding solutions, ways of working together, finding common ground.  Talk about meetings with people who are skilled at finding solutions.  Talk about valuing the individual and recognising their perspective.

Then what?
Schedule as many meetings as you can on a single day.  Generally, the first meeting should be with the person with the strongest feelings, although you would not let them know that this was why they were going first.  Allow a good two hours so that the mediator can establish a rapport, build confidence, and really understand the issues.  Then build in some ‘free time’ so that the individual can come to terms with what has been discussed.  Follow this pattern with subsequent meetings.

What’s the Skill?
The skill is in really listening to and understanding what is being said.  Very often, the ‘apparent’ issue is hiding something else and the skill is in being able to find out what is really going on in the group dynamic.  This takes time and patience.

The Outcome
Once the real issues haves been uncovered, you can begin the re-building process.  This might take days, weeks or even months.  In most cases, this solution is better than ‘cutting your losses’ and losing someone with a valuable contribution to make.  The benefits are that, even in the relatively short term, it can lead to a more focused, driven and determined team, working together with a common objective. 

In some cases, though, cutting your losses is the best solution.  Deciding how and when to do this may not be easy but may be necessary in order to achieve your goals.

The Solution
Starting the process tactfully, executing it with skill and retaining your overall objectives are key.  The solution is almost never obvious from the outset.  It will become apparent given a little time and a fair amount of hard work.  Whatever outcome you end up with depends on the effort and resources you are prepared to invest.

Is Mediation for you?
Mediation is a relatively quick, reliable and painless way of resolving workplace issues before they become more dangerous and costly disputes.  It by-passes the grievance procedure and can also avoid a disciplinary or capability procedure.  Not all employers have bought in to this resource but, those who have, see it as a new way of resolving workplace issues as quickly and painlessly as possible.
  • Mediation
  • Management
  • human resources
  • Employment disputes
  • Training & Development

All businesses are vulnerable to tribunal claims from employees. I specialise in protecting businesses from employment tribunal claims and resolving employee relationship issues.

Financial Services

Financial Health and Well being

Money and Mental Health Have you ever spent a sleepless night worrying about money? Financial worries can worm their…
Training and Development

The critical factor - experience or attitude?

Ideally your interviewer will want to feel two levels of comfort if you are to receive an offer.  Your qualifications,…
Training and Development

What is the meaning of ‘work’?

The Oxford Dictionary has 8 definitions of the noun ‘work’ and 6 definitions of the verb ‘work’. Then if we add a…

More Articles

Training and Development

How will you survive Blue Monday?

Today has been termed Blue Monday, the most depressing day of the year, a factor of post-Christmas debt, weather,…
Training and Development

Introducing the 12 Weeks Stress-Free Transformation Program

Living Life Stress Free is recognised as a centre of excellence and is a registered college of the Complementary…
Health & Medical

Sharing the Book Review: Depression A Guide to Recovery...

Depression is a mental health condition, where one suffers from low mood, poor motivation, fatigue, thoughts of…

Would you like to promote an article ?

Post articles and opinions on London Professionals to attract new clients and referrals. Feature in newsletters.
Join for free today and upload your articles for new contacts to read and enquire further.

Find the right professionals in London

View The Full Index

Search By:

Submit your Enquiry here

Enquiry Details

Contact Details