Managers, if you’re finding your team are not hearing you, are not taking on board instructions, understanding the scope of the work etc, you need to make sure you’re following a framework in communication. I share management and HR tips all the time, but feel free to ask me questions if you need.
I also want you to try to do this when communicating with employees:
1. First, tell them what you’re going to tell them: this is your intro into the topic. What are you discussing
2. Tell them: explain your views, provide the feedback and give instruction
3. Then, tell them what you just told them: conclude. Why. Reiterate. Say it in another way. Ensure they understand.
That’s a management tip. But, the crucial part is the HR tip. This is what you should do next:
4. Send an email summarising the contents of the chat and be concise about the expectations.
This is why leadership training alongside HR strategies is vital.
Founder of HR Habitat, award winner of "Best HR & Employment Law Consultancy, 2024" title. As featured in BBC Oline, BBC Asian Network Radio, Telegraph & more.
